Airtel is rapidly growing as a mobile network provider and telecommunication company in Kenya. With numerous branches across Africa, Airtel’s resilience and ability to overcome challenges have fueled its expansion and success in service provision.
Ashish Malhotra, the Chief Executive Officer, has been instrumental in driving Airtel’s successful service delivery. Under his leadership, Airtel has consistently thrived since its inception in Kenya, focusing on digitizing services for its customers. The launch of the Airtel app has significantly eased service provision, enabling clients to access various services conveniently. The app’s features, such as sending and receiving money, have enhanced business transactions with the introduction of a till service. This innovation has led to a noticeable improvement in service delivery, as clients no longer need to contact customer care for many services.
Airtel has also announced that clients using Airtel Money to send money will enjoy this service without transaction costs. Customers are encouraged to dial *334# on their mobile phones to set up their PIN and confirm registration. Alternatively, they can download the Airtel app to enjoy seamless and free transactions.
In summary, Airtel’s commitment to digitizing services and enhancing customer convenience has solidified its position as a leading mobile network provider in Kenya and across Africa. With the continued efforts of Ashish Malhotra and his team, Airtel is poised for even greater success in the future.
